How To Effectively Deliver Criticism

No one wants to be the bearer of bad news, but when it comes to managing people at work, someone's got to do it. In this course, you'll learn how to give criticism effectively so that it's heard, understood, and acted upon. Whether you're a manager, or someone who wants to make their workplace the best it can be, this short course will support you to share when things have gone wrong and ensure they are made right. This training course has been created in collaboration with our subject matter expert, Eleanor Snare, emotional literacy specialist and life coach.

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Course Overview


  • Introductory Course
  • 8-12 minutes
  • Online Study
  • Self-Printed Certificate


  • Virtual College Certified

Course description

This short course has been designed to help you learn how to give criticism effectively so that it is heard, understood and acted upon.

What is covered in this How to Effectively Deliver Criticism course?

Our online How To Effectively Deliver Criticism training course is broken down into the following sections and can be completed at your own pace. The course includes:

Module What it includes
Intentions Behind Criticism In this section, we look at the power of intention and why it is so important to understand your own intentions behind communicating feedback. We also delve into the difference between constructive and destructive criticism and give you a case study where you will learn about containing criticism. This section also contains a short quiz to further your understanding of the content.
Giving the Criticism

In this section, we go through how to deliver criticism in such a way that your colleague will understand and not respond poorly to. You'll learn about using the best words in a tricky situation and before talking about the right language for sharing criticism, we examine tone of voice. You'll discover the 'Three 'I's' method and how it can help you to share criticism more effectively.

Supporting Actionable Change

Once you've provided a clear piece of criticism that uses the 'Three 'I's' method that you'll have learned in the previous section, you should share with your colleague what needs to change. We go through turning criticism around into something constructive and useful and give examples of this.

Extension Task By this section, you'll have covered a lot of material. To really get to grips with what it all means, this task will put you to the test. If you'd like some extra practice constructing and giving effective criticism, then this is the activity for you. In it, you'll be given different scenarios and asked to write down the criticism you would give.

Why take this How To Effectively Deliver Criticism course?

This short course has been designed to help you deliver criticism in the most effective way possible. In it, you'll learn the difference between destructive and constructive criticism, why positive intentions are key to effective criticism and why tone of voice and choice of words matter when giving criticism. These power skills are extremely beneficial in the workplace and can help further your personal and professional development.

How To Effectively Deliver Criticism Course Duration

This short power skill course should take 8-12 minutes to complete, but e-learning is self-paced, so it depends entirely on your individual learning speed and how quickly you absorb the study material.


After completing this How To Effectively Deliver Criticism course, you will be able to download and print a Virtual College certificate for your records.

Entry requirements

There are no specific entry requirements for this How To Effectively Deliver Criticism course.

Further online training courses

We have over 300 accredited online courses and a wide selection of personal and professional development courses including Dealing with Difficult Situations, How to Improve Problem-Solving Skills and Learning to Say No - The Right Way.

View our full catalogue of online courses here.

You will learn

  • Identify the difference between destructive and constructive criticism
  • Understand why positive intentions are key to effective criticism
  • Discover why tone of voice and choice of words matter when giving criticism
  • Share useful criticism using the ‘Three ‘I’s’ method

Who is it for?

Roles including:

  • Senior or middle management
  • New or aspiring managers
  • Experienced managers
  • Project Managers

How the online courses work

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  • Buy the course

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    Once you have purchased a course, you will be able to send this course to other people using your system account with Enable by entering the new learner’s email address so that they may access the training and set up their own system account with our Learning Management System.

    If you are not 100% satisfied with your course then we offer a 30-day, no hassle money-back guarantee. To request a refund, you should email our learner support team with your receipt stating why you would like to be reimbursed. You, or your learners, must not have completed the training in order to make a valid refund claim. Any claim made after the training has been completed will be invalidated.

  • Take the course

    This online course consists of a series of pages in which an instructor will talk learners through the lesson material. Pages may include supporting pictures, graphs, animation or extra sounds to help with the learning where appropriate. Some lessons will include challenges/quizzes to help learners stay engaged and interested in the material. Lessons can be taken in any order and each lesson may be paused and resumed at any stage.

    The course is self-paced so learners decide how fast or slow the training goes. There is no deadline for completion but some of our courses have a test at the end to check that learners have understood the material. If the course has a test at the end then learners are required to achieve a 75% pass mark to successfully complete the course. Once learners have passed the test they are awarded a certificate, which can either be downloaded digitally or sent as a physical copy if this option was chosen when purchasing the course.

  • Your Certificate

    Upon completion of any of our courses, learners will be able to download a digital certificate from Virtual College which will include the accrediting bodies logo where applicable, the learner's name, the title of the course and the date of completion.

    If you have purchased the posted certificate option, available on selected courses, a high quality, seal embossed, certificate will be sent out the following working week after completion.