In this short power skill course, you'll find out how to deal with difficult situations so that in the future, you'll be able to resolve them swiftly and effectively. Workplace conflict can be a useful tool for growth and change, but only if it's managed well. This training course has been created in collaboration with our subject matter expert, Eleanor Snare, emotional literacy specialist and life coach.
Find out how to deal with difficult situations and workplace conflicts.
Our online Dealing with Difficult Situations training course is broken down into the following sections and can be completed at your own pace. The course includes:
|Module||What it includes|
|How do you Feel About it?||
In this section, we discuss how when we're part of or witness a difficult situation at work, it can trigger a strong physical and emotional response within us. We go through how simply stepping away can be of great benefit to the situation. This section contains a reflection activity where we ask you to think back to a recent difficult situation you experienced or witnessed at work and ask what were some of the physical sensations you felt during or after the event.
|What do you Want to do About it?||
Once you've learnt about how you feel about the difficult situation, we look at taking action and what your next steps should be. We discuss how it is likely your workplace has specific processes in place for dealing with certain difficult situations, and it's a good idea to use those if you need to. This section also contains a case study and a quiz to help further your knowledge.
|Communicating your Perspective||
Here, we learn that even if we don't want a difficult situation to repeat itself at work, it can be really challenging to actually talk about your perspective of it. We give you 4 very helpful tips in dealing with these situations and how to clarify your communication. We discuss building confidence in conversation and give you a conversational cheat sheet quiz.
|Extension Task||By this section, you'll have covered a lot of material. To really get to grips with what it all means for your workplace, you can use the reflection task to help you. Based on what you have discovered during this short course, we ask how might you change some of your behaviours around difficult situations in the future.|
In this course, you'll find out how to deal with difficult situations so that in the future, you'll be able to resolve them swiftly and effectively. Workplace conflict can be a useful tool for growth and change, but only if it's managed well. By taking part in this course, you'll learn how to analyse your emotions and practise describing them with words. You'll learn how to get the best outcome out of a difficult conversation by focusing on facts and observed behaviours. This power skill can be extremely beneficial in your job role.
This Dealing with Difficult Situations course should take 8-12 minutes to complete, but e-learning is self-paced, so it depends entirely on your individual learning speed and how quickly you absorb the study material.
After completing this Dealing with Difficult Situations course, you will be able to download and print a Virtual College certificate for your records.
There are no specific entry requirements for this Dealing with Difficult Situations course.
We have over 300 accredited online courses and a wide selection of personal and professional development courses including Learning to Say No - The Right Way, How to Improve Problem-Solving Skills and How to Effectively Deliver Criticism Online Course.
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This online course consists of a series of pages in which an instructor will talk learners through the lesson material. Pages may include supporting pictures, graphs, animation or extra sounds to help with the learning where appropriate. Some lessons will include challenges/quizzes to help learners stay engaged and interested in the material. Lessons can be taken in any order and each lesson may be paused and resumed at any stage.
The course is self-paced so learners decide how fast or slow the training goes. There is no deadline for completion but some of our courses have a test at the end to check that learners have understood the material. If the course has a test at the end then learners are required to achieve a 75% pass mark to successfully complete the course. Once learners have passed the test they are awarded a certificate, which can either be downloaded digitally or sent as a physical copy if this option was chosen when purchasing the course.
Upon completion of any of our courses, learners will be able to download a digital certificate from Virtual College and will include the accrediting bodies logo where applicable.
If you have bought the posted certificate option (available on select courses), a high quality, seal embossed, certificate will be sent out at the beginning of the following working week.