Giving and Receiving Feedback

We've all had the experience of receiving a disappointing review at work, we all know how difficult it can be to take these comments on board. This short course is all about feedback: what it is, does and, most importantly, how you handle it. It gives you an understanding of the different types of feedback you might experience at work and an insight into your habits around this challenging topic. This training course has been created in collaboration with our subject matter expert, Eleanor Snare, emotional literacy specialist and life coach.

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Course Overview


  • Introductory Course
  • 8-12 minutes
  • Online Study
  • Self-Printed Certificate


  • Virtual College Certified

Course description

This short course is all about feedback: what it is, what it does and, most importantly, how you handle it.

What is covered in this Giving and Receiving Feedback course?

Our online Giving and Receiving Feedback training course is broken down into the following sections and can be completed at your own pace. The course includes:

Module What it includes
What is Feedback?

In this section, we go through the definitions of feedback (there's more than one!). Once you're aware of how feedback can be defined, and how it can sometimes feel, we take a look at some different types of feedback. We then test your awareness by giving four scenarios which will introduce you to the different types of feedback in the workplace. This is followed by a quiz to check your understanding of the different ways in which feedback was given in the scenarios.


We look into what initiative is and how you would define it. We give examples of this important trait and give you a reflection task involving how much inititative you think you have and if you shy away from being independent. We talk about how you can activate your initiative to improve your problem-solving capabilities. You can practice this by taking part in this sections exercise where you can spot the problems in the workplace.


Now that you've learnt about types of feedback and taken a look at how responding to feedback in different ways can change someones professional trajectory, it's time to reflect on how you handle feedback with a short self-assessment. This exercise is a great opportunity to reflect on how you personally respond to feedback, so answer as honestly as you can, even if it feels a bit awkward or embarrassing. You'll get thoughtful prompts to help you move forward, so the more honest you can be, the more you'll get out of it.

Extension Task By this section, you'll have covered a lot of material. To really get to grips with what it all means, this task will put you to the test. This resource is designed to give you space to reflect on a piece of feedback you've received in the past by answering some simple prompts. By reflecting more deeply on specific instances where you've received feedback, you can start to understand how you are likely to handle feedback in the future and more importantly, how you might change or modify your approach to get the most out of it.

Why take this Giving and Receiving Feedback course?

By completing this course, you'll learn valuable skills to use in the workplace. This topic is known as a power skill, and when you complete it, you'll be able to identify different types of feedback and the appropriate ways to respond to them, learn the importance of both positive and negative feedback, reflect on how you respond to feedback, and the impact this has on your career development and progression. You'll also learn how to think more objectively about the way you handle feedback. It's important to note that while feedback might be labelled as positive or negative, if you can think of it in a neutral way, as simply feedback, it can make it easier to digest. But that can be tricky to do and that's why the focus of this short course is on handling negative feedback.

Giving and Receiving Feedback Course Duration

This short power skill course should take 8-12 minutes to complete, but e-learning is self-paced, so it depends entirely on your individual learning speed and how quickly you absorb the study material.


After completing this Giving and Receiving Feedback course, you will be able to download and print a Virtual College certificate for your records.

Entry requirements

There are no specific entry requirements for this Giving and Receiving Feedback course.

Further online training courses

We have over 300 accredited online courses and a wide selection of personal and professional development courses including Dealing with Difficult Situations, How to Improve Problem-Solving Skills and How to Effectively Deliver Criticism Online Course.

View our full catalogue of online courses here.

You will learn

  • Identify different types of feedback and the appropriate ways to respond to them
  • Learn the importance of both positive and negative feedback
  • Reflect on how you respond to feedback, and the impact this has on your career development and progression
  • Think more objectively about the way you handle feedback

Who is it for?

Roles including:

  • Senior or middle management
  • New or aspiring managers
  • Experienced managers
  • Project Managers

How the online courses work

  • Find a course

    To begin searching for your online training you can click on the course category section on our website and browse through all of our training categories.

    Alternatively if you already know the title of the training you’re looking for you can use the search bar located in the centre of the homepage and go directly to the course you want.

  • Buy the course

    When buying one of our courses, you will need to enter a valid email address which will be used to create your account with our Learning Management System – Enable – where you will take the training. We will also send your purchase receipt to this email address, and any additional courses purchased in future using the same email address will be added to your system account.

    Once you have purchased a course, you will be able to send this course to other people using your system account with Enable by entering the new learner’s email address so that they may access the training and set up their own system account with our Learning Management System.

    If you are not 100% satisfied with your course then we offer a 30-day, no hassle money-back guarantee. To request a refund, you should email our learner support team with your receipt stating why you would like to be reimbursed. You, or your learners, must not have completed the training in order to make a valid refund claim. Any claim made after the training has been completed will be invalidated.

  • Take the course

    This online course consists of a series of pages in which an instructor will talk learners through the lesson material. Pages may include supporting pictures, graphs, animation or extra sounds to help with the learning where appropriate. Some lessons will include challenges/quizzes to help learners stay engaged and interested in the material. Lessons can be taken in any order and each lesson may be paused and resumed at any stage.

    The course is self-paced so learners decide how fast or slow the training goes. There is no deadline for completion but some of our courses have a test at the end to check that learners have understood the material. If the course has a test at the end then learners are required to achieve a 75% pass mark to successfully complete the course. Once learners have passed the test they are awarded a certificate, which can either be downloaded digitally or sent as a physical copy if this option was chosen when purchasing the course.

  • Your Certificate

    Upon completion of any of our courses, learners will be able to download a digital certificate from Virtual College which will include the accrediting bodies logo where applicable, the learner's name, the title of the course and the date of completion.

    If you have purchased the posted certificate option, available on selected courses, a high quality, seal embossed, certificate will be sent out the following working week after completion.