Managing Challenging Conversations
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This course covers how to approach difficult conversations and the steps and principles involved in addressing them. It covers resolving conflict, performance management, reflective activity, effective two-way communication, and generating confidence and commitment in your staff.
Course Level: Introductory Course
Duration: 1 Hour
Accreditation: CPD Certified
Certificate: Self-Printed Certificate
Description
This managing difficult conversations course covers how to approach difficult conversations and the steps and principles involved in addressing them. It covers resolving conflict, performance management, reflective activity, effective two-way communication, and generating confidence and commitment in your staff.
Learning Objectives
On completion of this course, learners will be able:
- To understand and use the key principles for managing challenging conversations
- To utilise the skills of communication and listening to generate positive outcomes
Accreditation
The content of this difficult conversations course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.
Certification
On successful completion of this difficult conversations training, you will be awarded a Virtual College certificate which you will be able to download and print immediately on completion.
Duration
This course will take approximately 30 minutes to complete, depending on learning speed.
Target Audience
This module is aimed at business leaders and professionals.
Entry Requirements
There are no specific entry requirements for this course.
What you'll learn
- To understand and use the key principles for managing challenging conversations
- To utilise the skills of communication and listening to generate positive outcomes
Suitable for
- Business owners
- HR managers
- Business managers
- Line managers
- Team leaders
- Supervisors
Certification
Self-Printed Certificate Option
Upon completion of the course, a digital certificate will be available to download instantly.
Frequently Asked Questions
After you have completed your purchase, you will be able to access your training straight away!
When buying one of our courses, you will need to enter a valid email address which will be used to create your account with our Learning Management System – Enable – where you will take the training. We will also send your purchase receipt to this email address, and any additional courses purchased in future using the same email address will be added to your system account.
Once you have completed your purchase, you will be able to send the course(s) to other people using your system account with Enable by entering the learner’s email address so that they may access the training and set up their own system account with our Learning Management System.
Recent Reviews
31st July 2026
easy to understand
easy to understand, knowledgeable course
30th July 2026
Very good and excellent
Very good and excellent
30th July 2026
Engaging and informative
This course was incredibly engaging and informative, easy to use and good value for money.
29th July 2026
Great course
Great course
28th July 2026
Very easy to navigate the course…
Very easy to navigate the course online, really easy to use and would highly recommend. Good value for money and around great user experience! Will be back for more course for sure .
28th July 2026
Its easy clearly explained everything…
Its easy clearly explained everything in detail and covered all aspects of this course its value for money .
28th July 2026
Quick
Quick, easy to register and just the right amount of courses - easy to find them too.
27th July 2026
Really informative learning
Really informative learning Good value for money
26th July 2026
Bought for a student at work
Bought for a student at work. Easy to navigate, very informative. Well done.
26th July 2026
Helpful and informative
Helpful and informative
Excellent
4.8 out of 5
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