Managing Challenging Conversations
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This course covers how to approach difficult conversations and the steps and principles involved in addressing them. It covers resolving conflict, performance management, reflective activity, effective two-way communication, and generating confidence and commitment in your staff.
Course Level: Introductory Course
Duration: 1 Hour
Accreditation: CPD Certified
Certificate: Self-Printed Certificate
Description
This managing difficult conversations course covers how to approach difficult conversations and the steps and principles involved in addressing them. It covers resolving conflict, performance management, reflective activity, effective two-way communication, and generating confidence and commitment in your staff.
Learning Objectives
On completion of this course, learners will be able:
- To understand and use the key principles for managing challenging conversations
- To utilise the skills of communication and listening to generate positive outcomes
Accreditation
The content of this difficult conversations course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.
Certification
On successful completion of this difficult conversations training, you will be awarded a Virtual College certificate which you will be able to download and print immediately on completion.
Duration
This course will take approximately 30 minutes to complete, depending on learning speed.
Target Audience
This module is aimed at business leaders and professionals.
Entry Requirements
There are no specific entry requirements for this course.
What you'll learn
- To understand and use the key principles for managing challenging conversations
- To utilise the skills of communication and listening to generate positive outcomes
Suitable for
- Business owners
- HR managers
- Business managers
- Line managers
- Team leaders
- Supervisors
Certification
Self-Printed Certificate Option
Upon completion of the course, a digital certificate will be available to download instantly.
Frequently Asked Questions
After you have completed your purchase, you will be able to access your training straight away!
When buying one of our courses, you will need to enter a valid email address which will be used to create your account with our Learning Management System – Enable – where you will take the training. We will also send your purchase receipt to this email address, and any additional courses purchased in future using the same email address will be added to your system account.
Once you have completed your purchase, you will be able to send the course(s) to other people using your system account with Enable by entering the learner’s email address so that they may access the training and set up their own system account with our Learning Management System.
Recent Reviews
28th January 2026
Virtual college,very easy to use site…
Virtual college,very easy to use site and a vast selection of courses, will definitely be back for more.
27th January 2026
Excellent
Course content was excellent. I was doing the course on my phone and I had difficulty with layouts and felt there is scope for improvement there. It's not 💯 upto the learners on phone.
26th January 2026
Very insightful
Very insightful
26th January 2026
The course was very informative
The course was very informative, it was clear and I found it very enjoyable.
26th January 2026
A easy training to undertake
A easy training to undertake, it was very well set out and easy to navigate.
26th January 2026
The courses are vivid and professional…
The courses are vivid and professional with pictures and videos. I really like the concise layout which you can learn it quickly, highly recommend ！
26th January 2026
Easy to access courses.
Easy to access courses.
25th January 2026
Does its job
Straight forward easy to follow
24th January 2026
IOSH Working Safely Course highly recommended
Well what can I say?! I thought I knew about Health & Safety but my knowledge improved by the time I took the assessments. A fantastic and easy on the eye course . whilst navigating the course: it’s very straight forward with clear instructions. Immediate access once you’ve paid for the course, with options to replay a video or go back to the previous page if you want to check information. Then you go straight into doing the assessments… great timing even though you feel under pressure to answer the questions as quickly as possible. A fantastic start to anyone’s Health & Safety Course journey along with being Accredited and CPD
24th January 2026
I had a great experience from star to.1
I had a great experience from star to finish. The service was fast, The service was fast, professional, and easy to use, and everything was clearly explained. The team was helpful and responsive, and the overall process went smoothly. I'd definitely recommend this virtual college and I would use them again.
Excellent
4.8 out of 5
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