Managing Challenging Conversations
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This course covers how to approach difficult conversations and the steps and principles involved in addressing them. It covers resolving conflict, performance management, reflective activity, effective two-way communication, and generating confidence and commitment in your staff.
Course Level: Introductory Course
Duration: 1 Hour
Accreditation: CPD Certified
Certificate: Self-Printed Certificate
Description
This managing difficult conversations course covers how to approach difficult conversations and the steps and principles involved in addressing them. It covers resolving conflict, performance management, reflective activity, effective two-way communication, and generating confidence and commitment in your staff.
Learning Objectives
On completion of this course, learners will be able:
- To understand and use the key principles for managing challenging conversations
- To utilise the skills of communication and listening to generate positive outcomes
Accreditation
The content of this difficult conversations course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.
Certification
On successful completion of this difficult conversations training, you will be awarded a Virtual College certificate which you will be able to download and print immediately on completion.
Duration
This course will take approximately 30 minutes to complete, depending on learning speed.
Target Audience
This module is aimed at business leaders and professionals.
Entry Requirements
There are no specific entry requirements for this course.
What you'll learn
- To understand and use the key principles for managing challenging conversations
- To utilise the skills of communication and listening to generate positive outcomes
Suitable for
- Business owners
- HR managers
- Business managers
- Line managers
- Team leaders
- Supervisors
Certification
Self-Printed Certificate Option
Upon completion of the course, a digital certificate will be available to download instantly.
Frequently Asked Questions
After you have completed your purchase, you will be able to access your training straight away!
When buying one of our courses, you will need to enter a valid email address which will be used to create your account with our Learning Management System – Enable – where you will take the training. We will also send your purchase receipt to this email address, and any additional courses purchased in future using the same email address will be added to your system account.
Once you have completed your purchase, you will be able to send the course(s) to other people using your system account with Enable by entering the learner’s email address so that they may access the training and set up their own system account with our Learning Management System.
Recent Reviews
8th January 2026
LEVEL 3 SAFEGUARDING
enjoyed the course, however it was not clear how to purchase for colleagues and I needed to contact your support to find out. The first advice was not correct and I needed to contact again
8th January 2026
Simple and straight forward
Simple and straight forward, easy to navigate
8th January 2026
easy to navigate
The course was good-enough; it was clear and easy to navigate. there were some spelling mistakes in the text which give a sense of not being 100% professional (giving feedback in case it helps!)
6th January 2026
Food Hygiene 2
First time I had tried the Virtual College. Found the course thorough, the links to other websites for more information good and the challenges/assessment fair.
6th January 2026
Seamless experience
Seamless experience, great courses, easy to email to staff. Very competitive prices. Thanks
5th January 2026
Clear
Clear, easy to follow and convenient.
4th January 2026
Excellent content
Excellent content, easy to use and very informative.
4th January 2026
Straight to the point
Straight to the point. Good course with a lot of good explanatory videos
2nd January 2026
Clearly presented in an accessible bite…
Clearly presented in an accessible bite size way . Allowing for learning and consolidation . Very helpful .
1st January 2026
Very easy to purchase
Very easy to purchase, plenty of time for answers
Excellent
4.8 out of 5
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