Managing Challenging Conversations
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This course covers how to approach difficult conversations and the steps and principles involved in addressing them. It covers resolving conflict, performance management, reflective activity, effective two-way communication, and generating confidence and commitment in your staff.
Course Level: Introductory Course
Duration: 1 Hour
Accreditation: CPD Certified
Certificate: Self-Printed Certificate
Description
This managing difficult conversations course covers how to approach difficult conversations and the steps and principles involved in addressing them. It covers resolving conflict, performance management, reflective activity, effective two-way communication, and generating confidence and commitment in your staff.
Learning Objectives
On completion of this course, learners will be able:
- To understand and use the key principles for managing challenging conversations
- To utilise the skills of communication and listening to generate positive outcomes
Accreditation
The content of this difficult conversations course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.
Certification
On successful completion of this difficult conversations training, you will be awarded a Virtual College certificate which you will be able to download and print immediately on completion.
Duration
This course will take approximately 30 minutes to complete, depending on learning speed.
Target Audience
This module is aimed at business leaders and professionals.
Entry Requirements
There are no specific entry requirements for this course.
What you'll learn
- To understand and use the key principles for managing challenging conversations
- To utilise the skills of communication and listening to generate positive outcomes
Suitable for
- Business owners
- HR managers
- Business managers
- Line managers
- Team leaders
- Supervisors
Certification
Self-Printed Certificate Option
Upon completion of the course, a digital certificate will be available to download instantly.
Frequently Asked Questions
After you have completed your purchase, you will be able to access your training straight away!
When buying one of our courses, you will need to enter a valid email address which will be used to create your account with our Learning Management System – Enable – where you will take the training. We will also send your purchase receipt to this email address, and any additional courses purchased in future using the same email address will be added to your system account.
Once you have completed your purchase, you will be able to send the course(s) to other people using your system account with Enable by entering the learner’s email address so that they may access the training and set up their own system account with our Learning Management System.
Recent Reviews
21st August 2026
Great experience
Great experience always our first go to for online courses, easy to book understand and allocate to staff, reasonable prices with bulk discounts.
19th August 2026
Comprehensive yet high quality
Clear explanation
18th August 2026
Very easy to use and very informative
Very easy to use and very informative. Great value.
17th August 2026
Very clear and easy to use course…
Very clear and easy to use course interface. Great that you can do it in sections , save and then return
17th August 2026
Never done this sort of course before…
Never done this sort of course before but found it easy to navigate and do.
16th August 2026
It easy to access the college materials…
It easy to access the college materials for my course. The price for courses are affordable. I can study at anytime thats convient to for me.
15th August 2026
Learning and teaching or just updating…
Learning and teaching or just updating I would use virtual college again, simple to understand and gets the job done, sensible, affordable price too.
14th August 2026
Great course
Great course
14th August 2026
Very good
Very good. The exam questions were interesting, easy to learn, and easy to understand. I passed the exam in a very short time.
13th August 2026
very easy to order would highly…
very easy to order would highly reccomend
Excellent
4.8 out of 5
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