Managing Challenging Conversations
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This course covers how to approach difficult conversations and the steps and principles involved in addressing them. It covers resolving conflict, performance management, reflective activity, effective two-way communication, and generating confidence and commitment in your staff.
Course Level: Introductory Course
Duration: 1 Hour
Accreditation: CPD Certified
Certificate: Self-Printed Certificate
Description
This managing difficult conversations course covers how to approach difficult conversations and the steps and principles involved in addressing them. It covers resolving conflict, performance management, reflective activity, effective two-way communication, and generating confidence and commitment in your staff.
Learning Objectives
On completion of this course, learners will be able:
- To understand and use the key principles for managing challenging conversations
- To utilise the skills of communication and listening to generate positive outcomes
Accreditation
The content of this difficult conversations course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.
Certification
On successful completion of this difficult conversations training, you will be awarded a Virtual College certificate which you will be able to download and print immediately on completion.
Duration
This course will take approximately 30 minutes to complete, depending on learning speed.
Target Audience
This module is aimed at business leaders and professionals.
Entry Requirements
There are no specific entry requirements for this course.
What you'll learn
- To understand and use the key principles for managing challenging conversations
- To utilise the skills of communication and listening to generate positive outcomes
Suitable for
- Business owners
- HR managers
- Business managers
- Line managers
- Team leaders
- Supervisors
Certification
Self-Printed Certificate Option
Upon completion of the course, a digital certificate will be available to download instantly.
Frequently Asked Questions
After you have completed your purchase, you will be able to access your training straight away!
When buying one of our courses, you will need to enter a valid email address which will be used to create your account with our Learning Management System – Enable – where you will take the training. We will also send your purchase receipt to this email address, and any additional courses purchased in future using the same email address will be added to your system account.
Once you have completed your purchase, you will be able to send the course(s) to other people using your system account with Enable by entering the learner’s email address so that they may access the training and set up their own system account with our Learning Management System.
Recent Reviews
11th May 2026
I was doing food and hygiene level 2…
I was doing food and hygiene level 2 training. It was easy and quick.
11th May 2026
Easy to follow
Easy to follow
10th May 2026
Lovely course and easy to follow.
Lovely course and easy to follow.
10th May 2026
Hello the course was wonderful thanks…
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8th May 2026
Clear instructions and easy to follow
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7th May 2026
Simple and easy to use
Simple and easy to use. Enrolled and completed within a few days and added to cv. Will definitely sign up for more
4th May 2026
Quick and easy
Quick and easy
4th May 2026
The website is informative and clear
The website is informative and clear. The courses are exactly what we wanted and the price was reasonable. It was easy to book multiple users. This company was recommended to me and I would recommend to others.
4th May 2026
Able to understand the course
Able to understand the course
4th May 2026
Getting a good qualification
the course was easy to understand and the test was fairly easy to pass for what I needed for a certificate and qualification with it and quite quick to do
Excellent
4.8 out of 5
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