Managing Challenging Conversations
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This course covers how to approach difficult conversations and the steps and principles involved in addressing them. It covers resolving conflict, performance management, reflective activity, effective two-way communication, and generating confidence and commitment in your staff.
Course Level: Introductory Course
Duration: 1 Hour
Accreditation: CPD Certified
Certificate: Self-Printed Certificate
Description
This managing difficult conversations course covers how to approach difficult conversations and the steps and principles involved in addressing them. It covers resolving conflict, performance management, reflective activity, effective two-way communication, and generating confidence and commitment in your staff.
Learning Objectives
On completion of this course, learners will be able:
- To understand and use the key principles for managing challenging conversations
- To utilise the skills of communication and listening to generate positive outcomes
Accreditation
The content of this difficult conversations course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.
Certification
On successful completion of this difficult conversations training, you will be awarded a Virtual College certificate which you will be able to download and print immediately on completion.
Duration
This course will take approximately 30 minutes to complete, depending on learning speed.
Target Audience
This module is aimed at business leaders and professionals.
Entry Requirements
There are no specific entry requirements for this course.
What you'll learn
- To understand and use the key principles for managing challenging conversations
- To utilise the skills of communication and listening to generate positive outcomes
Suitable for
- Business owners
- HR managers
- Business managers
- Line managers
- Team leaders
- Supervisors
Certification
Self-Printed Certificate Option
Upon completion of the course, a digital certificate will be available to download instantly.
Frequently Asked Questions
After you have completed your purchase, you will be able to access your training straight away!
When buying one of our courses, you will need to enter a valid email address which will be used to create your account with our Learning Management System – Enable – where you will take the training. We will also send your purchase receipt to this email address, and any additional courses purchased in future using the same email address will be added to your system account.
Once you have completed your purchase, you will be able to send the course(s) to other people using your system account with Enable by entering the learner’s email address so that they may access the training and set up their own system account with our Learning Management System.
Recent Reviews
21st June 2026
The course was clear and informative
The course was clear and informative, and a good basis for hands-on training
21st June 2026
It was hard course but virtual…
It was hard course but virtual learning made it easier
19th June 2026
Excellent course
Excellent course, easy to navigate around. The course was recommended to myself and I will certainly pass that recommendation on.
19th June 2026
Very easy to enrol and the course was…
Very easy to enrol and the course was well put together with easy to follow instructions .
18th June 2026
Simple process to complete mandatory training
Simple process, helpful resources and largely user friendly interface.
16th June 2026
Great value for price
Great value for price. Very effective. Great amount of contents and is right!
15th June 2026
Food hygiene and rules and regulations that govern it
Taking that class made me more knowledgeable , now i take more caution when it comes to food hygiene. This online class really helps alot
15th June 2026
Great training with good selection of…
Great training with good selection of courses although would like to see some courses on quality, eg, internal audits. would like to be able to book group training where more one session on same topic is requires. And the option to phone and speak to someone from the company for a query.
14th June 2026
Good experience
Good experience Thanks
14th June 2026
Really intuitive learning method
Really intuitive pearning method, easy to follow instructions.
Excellent
4.8 out of 5
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