Managing Challenging Conversations
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This course covers how to approach difficult conversations and the steps and principles involved in addressing them. It covers resolving conflict, performance management, reflective activity, effective two-way communication, and generating confidence and commitment in your staff.
Course Level: Introductory Course
Duration: 1 Hour
Accreditation: CPD Certified
Certificate: Self printed
Description
This managing difficult conversations course covers how to approach difficult conversations and the steps and principles involved in addressing them. It covers resolving conflict, performance management, reflective activity, effective two-way communication, and generating confidence and commitment in your staff.
Learning Objectives
On completion of this course, learners will be able:
- To understand and use the key principles for managing challenging conversations
- To utilise the skills of communication and listening to generate positive outcomes
Accreditation
The content of this difficult conversations course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.
Certification
On successful completion of this difficult conversations training, you will be awarded a Virtual College certificate which you will be able to download and print immediately on completion.
Duration
This course will take approximately 30 minutes to complete, depending on learning speed.
Target Audience
This module is aimed at business leaders and professionals.
Entry Requirements
There are no specific entry requirements for this course.
What you'll learn
- To understand and use the key principles for managing challenging conversations
- To utilise the skills of communication and listening to generate positive outcomes
Suitable for
- Business owners
- HR managers
- Business managers
- Line managers
- Team leaders
- Supervisors
Certification
Self-Printed Certificate Option
Upon completion of the course, a digital certificate will be available to download instantly.
Recent Reviews
4th December 2025
Don't rush
Ease of layout, also can revert back should you be unsure of content of lesson and there is the ability to make notes on the system although I still use paper and pen.88
3rd December 2025
My overall experience was great.
My experience was great due to the flow and ease of the course. It was interactive and I found it to be enjoyable.
3rd December 2025
Fast refund
I mistakenly bought a course and the refund process was so easy and fast As soon as I got the information across bro them
2nd December 2025
Easy and nice to use
I used the website to complete my Level 2 food hygiene course. It was easy and nice to use.
1st December 2025
Easy to access course
Easy to access course Value for money Swift response when we needed help
30th November 2025
This is my second time training in…
This is my second time training in virtual college. Very enjoyable and informative!
29th November 2025
The virtual collage was great to learn with made easy to understand
The course was made easy to understand
29th November 2025
understanding! great time limit
understanding. no time limit!
28th November 2025
Excellent experience, very easy and enjoyable
Fantastic experience very easy and understandable full of knowledge and stuff. I never knew making me want to go further thank you whoever designed this course.
27th November 2025
Easy to access
Easy to access
Excellent
4.8 out of 5
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