Restaurant and Food Service Customer Service Online Training
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This CPD approved online restaurant customer service training course has been made for those working front of house in hospitality settings to help provide high levels of customer service. Good service is critical to success in business but is of particular importance in the hospitality sector.
Course Level: Introductory Course
Duration: 1 Hour
Accreditation: CPD Certified
Certificate: Self-Printed Certificate
Description
The course describes the importance of the hospitality sector to the UK economy; the importance of good customer service in the hospitality sector and the roles of service staff as key contact points for customers.
The course describes the importance of the hospitality sector to the UK economy; the importance of good customer service in the hospitality sector and the roles of service staff as key contact points for customers.
The course also reviews the importance of a good impression, excellence and professionalism of service staff as part of the organisation’s brand and brand awareness to customers and how brand marketing influences the decisions of customers.
Service staff should know their menus and be a source of information to customers, including making recommendations and including good communication skills in their service approach.
Learning Objectives
On completion of this course, learners will:
- Understand the importance of customers’ needs and expectations in the hospitality sector
- Understand why it is important to set the service offer relationships
- Understand the importance of complying with industry codes of practice and legislation
Accreditation
The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.
Certification
On successful completion of this customer service course, you will be awarded a Virtual College certificate which you will be able to download and print immediately on completion.
Duration
This course will take approximately 30 minutes to complete, depending on learning speed.
Target Audience
This course is aimed at professionals who are often serving food to customers in the hospitality sector.
Entry Requirements
There are no specific entry requirements for this course.
What you'll learn
- Understand the importance of customers’ needs and expectations in the hospitality sector
- Understand why it is important to set the service offer relationships
- Understand the importance of complying with industry codes of practice and legislation
- Understand why it is important to set the service offer relationships
- Understand the importance of complying with industry codes of practice and legislation
Suitable for
- This course is aimed at professionals in the hospitality sector
Certification
Upon completion of any of our courses, learners will be able to download a digital certificate from Virtual College which will include the accrediting bodies logo where applicable, the learner's name, the title of the course and the date of completion.
If you have purchased the posted certificate option, available on selected courses, a high quality, seal embossed, certificate will be sent out by Royal Mail delivery.
Self-Printed Certificate Option
Upon completion of the course, a digital certificate will be available to download instantly.
Frequently Asked Questions
After you have completed your purchase, you will be able to access your training straight away!
When buying one of our courses, you will need to enter a valid email address which will be used to create your account with our Learning Management System – Enable – where you will take the training. We will also send your purchase receipt to this email address, and any additional courses purchased in future using the same email address will be added to your system account.
Once you have completed your purchase, you will be able to send the course(s) to other people using your system account with Enable by entering the learner’s email address so that they may access the training and set up their own system account with our Learning Management System.
Recent Reviews
26th September 2026
Practical Safeguarding Course with Certificate
Good instructions on how to complete the course. Lots of valuable info gained in a relaxed manner. And a certificate to prove accomplishment.
26th September 2026
Been using VC for a number of years
Been using VC for a number of years. Easy access and process through the detailed course. Excellent service.
26th September 2026
Excellent service
Excellent service
24th September 2026
Simple and straightforward to access…
Simple and straightforward to access the course. Content thorough, but not overwhelming, with plenty of links to supplementary sources of information.
22nd September 2026
Easy to use website
Easy to use website, good range of courses.
22nd September 2026
Courses are well done
Courses are well done! Interactive and certificates are accredited and recognised by more than one body.
22nd September 2026
want to learn ,want Virtual Collage
clear helpful videos and well explained questions
21st September 2026
Safeguarding Level 2
Good course and great resource for similar learning topics.
21st September 2026
Easy learning
Easy learning, and helpful.
21st September 2026
Easy to follow.
Easy to follow. Easy to book for myself and multiple users. Excellent value for money
Excellent
4.8 out of 5
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