Restaurant and Food Service Customer Service Online Training
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This CPD approved online restaurant customer service training course has been made for those working front of house in hospitality settings to help provide high levels of customer service. Good service is critical to success in business but is of particular importance in the hospitality sector.
Course Level: Introductory Course
Duration: 1 Hour
Accreditation: CPD Certified
Certificate: Self-Printed Certificate
Description
The course describes the importance of the hospitality sector to the UK economy; the importance of good customer service in the hospitality sector and the roles of service staff as key contact points for customers.
The course describes the importance of the hospitality sector to the UK economy; the importance of good customer service in the hospitality sector and the roles of service staff as key contact points for customers.
The course also reviews the importance of a good impression, excellence and professionalism of service staff as part of the organisation’s brand and brand awareness to customers and how brand marketing influences the decisions of customers.
Service staff should know their menus and be a source of information to customers, including making recommendations and including good communication skills in their service approach.
Learning Objectives
On completion of this course, learners will:
- Understand the importance of customers’ needs and expectations in the hospitality sector
- Understand why it is important to set the service offer relationships
- Understand the importance of complying with industry codes of practice and legislation
Accreditation
The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.
Certification
On successful completion of this customer service course, you will be awarded a Virtual College certificate which you will be able to download and print immediately on completion.
Duration
This course will take approximately 30 minutes to complete, depending on learning speed.
Target Audience
This course is aimed at professionals who are often serving food to customers in the hospitality sector.
Entry Requirements
There are no specific entry requirements for this course.
What you'll learn
- Understand the importance of customers’ needs and expectations in the hospitality sector
- Understand why it is important to set the service offer relationships
- Understand the importance of complying with industry codes of practice and legislation
- Understand why it is important to set the service offer relationships
- Understand the importance of complying with industry codes of practice and legislation
Suitable for
- This course is aimed at professionals in the hospitality sector
Certification
Upon completion of any of our courses, learners will be able to download a digital certificate from Virtual College which will include the accrediting bodies logo where applicable, the learner's name, the title of the course and the date of completion.
If you have purchased the posted certificate option, available on selected courses, a high quality, seal embossed, certificate will be sent out by Royal Mail delivery.
Self-Printed Certificate Option
Upon completion of the course, a digital certificate will be available to download instantly.
Frequently Asked Questions
After you have completed your purchase, you will be able to access your training straight away!
When buying one of our courses, you will need to enter a valid email address which will be used to create your account with our Learning Management System – Enable – where you will take the training. We will also send your purchase receipt to this email address, and any additional courses purchased in future using the same email address will be added to your system account.
Once you have completed your purchase, you will be able to send the course(s) to other people using your system account with Enable by entering the learner’s email address so that they may access the training and set up their own system account with our Learning Management System.
Recent Reviews
16th June 2026
Great value for price
Great value for price. Very effective. Great amount of contents and is right!
15th June 2026
Food hygiene and rules and regulations that govern it
Taking that class made me more knowledgeable , now i take more caution when it comes to food hygiene. This online class really helps alot
15th June 2026
Great training with good selection of…
Great training with good selection of courses although would like to see some courses on quality, eg, internal audits. would like to be able to book group training where more one session on same topic is requires. And the option to phone and speak to someone from the company for a query.
14th June 2026
Good experience
Good experience Thanks
14th June 2026
Really intuitive learning method
Really intuitive pearning method, easy to follow instructions.
13th June 2026
Easy to navigate
A very accessible, easy to navigate course. Information presented in a clear way.
12th June 2026
Straight forward to book and straight…
Straight forward to book and straight forward to pass the training on to the appropriate person.
11th June 2026
Easy to access a very comprehensive…
Easy to access a very comprehensive safeguarding course
11th June 2026
Easy to follow
Easy to follow
11th June 2026
Easy and understandable no fuss
Easy and understandable no fuss
Excellent
4.8 out of 5
16349 Reviews on
