Restaurant and Food Service Customer Service Online Training

The course describes the importance of the hospitality sector to the UK economy; the importance of good customer service in the hospitality sector and the roles of service staff as key contact points for customers.

The course describes the importance of the hospitality sector to the UK economy; the importance of good customer service in the hospitality sector and the roles of service staff as key contact points for customers.

The course also reviews the importance of a good impression, excellence and professionalism of service staff as part of the organisation’s brand and brand awareness to customers and how brand marketing influences the decisions of customers.

Service staff should know their menus and be a source of information to customers, including making recommendations and including good communication skills in their service approach.

Learning Objectives

On completion of this course, learners will:

• Understand the importance of customers’ needs and expectations in the hospitality sector
• Understand why it is important to set the service offer relationships
• Understand the importance of complying with industry codes of practice and legislation

Accreditation

The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

Certification

On successful completion of this customer service course, you will be awarded a Virtual College certificate which you will be able to download and print immediately on completion.

Duration

This course will take approximately 30 minutes to complete, depending on learning speed.

Target Audience

This course is aimed at professionals who are often serving food to customers in the hospitality sector.

Entry Requirements

There are no specific entry requirements for this course.