Restaurant and Food Service Customer Service Online Training
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This CPD approved online restaurant customer service training course has been made for those working front of house in hospitality settings to help provide high levels of customer service. Good service is critical to success in business but is of particular importance in the hospitality sector.
Course Level: Introductory Course
Duration: 1 Hour
Accreditation: CPD Certified
Certificate: Self-Printed Certificate
Description
The course describes the importance of the hospitality sector to the UK economy; the importance of good customer service in the hospitality sector and the roles of service staff as key contact points for customers.
The course describes the importance of the hospitality sector to the UK economy; the importance of good customer service in the hospitality sector and the roles of service staff as key contact points for customers.
The course also reviews the importance of a good impression, excellence and professionalism of service staff as part of the organisation’s brand and brand awareness to customers and how brand marketing influences the decisions of customers.
Service staff should know their menus and be a source of information to customers, including making recommendations and including good communication skills in their service approach.
Learning Objectives
On completion of this course, learners will:
- Understand the importance of customers’ needs and expectations in the hospitality sector
- Understand why it is important to set the service offer relationships
- Understand the importance of complying with industry codes of practice and legislation
Accreditation
The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.
Certification
On successful completion of this customer service course, you will be awarded a Virtual College certificate which you will be able to download and print immediately on completion.
Duration
This course will take approximately 30 minutes to complete, depending on learning speed.
Target Audience
This course is aimed at professionals who are often serving food to customers in the hospitality sector.
Entry Requirements
There are no specific entry requirements for this course.
What you'll learn
- Understand the importance of customers’ needs and expectations in the hospitality sector
- Understand why it is important to set the service offer relationships
- Understand the importance of complying with industry codes of practice and legislation
- Understand why it is important to set the service offer relationships
- Understand the importance of complying with industry codes of practice and legislation
Suitable for
- This course is aimed at professionals in the hospitality sector
Certification
Upon completion of any of our courses, learners will be able to download a digital certificate from Virtual College which will include the accrediting bodies logo where applicable, the learner's name, the title of the course and the date of completion.
If you have purchased the posted certificate option, available on selected courses, a high quality, seal embossed, certificate will be sent out by Royal Mail delivery.
Self-Printed Certificate Option
Upon completion of the course, a digital certificate will be available to download instantly.
Frequently Asked Questions
After you have completed your purchase, you will be able to access your training straight away!
When buying one of our courses, you will need to enter a valid email address which will be used to create your account with our Learning Management System – Enable – where you will take the training. We will also send your purchase receipt to this email address, and any additional courses purchased in future using the same email address will be added to your system account.
Once you have completed your purchase, you will be able to send the course(s) to other people using your system account with Enable by entering the learner’s email address so that they may access the training and set up their own system account with our Learning Management System.
Recent Reviews
20th October 2026
Quick and easy to log in and the corse…
Quick and easy to log in and the corse was explained well.
20th October 2026
Very well set out & all informative
Very well set out & all informative
19th October 2026
Quick access to courses
The process of finding the courses & payment was seamless
19th October 2026
Great course. Highly recommend
The course was set up in to small modules, making it easy to leave & come back to at any point.
19th October 2026
Course interesting to follow
Course interesting to follow. Varied content learning styles. Concise.
16th October 2026
GREAT COURSE
learning broken down into modules so if need be can stop and return to course. Exceptional value for money and great course content.
16th October 2026
Easy to use, comprehensive course.
Not the cheapest course on line for this qualification but I felt the best overall. I don't like on line learning but this course was easy to use. Followed a logical sequence and more importantly there were no crashes or other IT problems. I'd use them again.
15th October 2026
We have used virtual college several…
We have used virtual college several times now and find them quick and easy to use with good content in their courses.
14th October 2026
It was great to do the training on our…
It was great to do the training on our own pace and revisit things we needed to learn properly. Training content was good.
13th October 2026
Over all good experience
Very good content well explained. My only problem was the size and colour of the script. Script need to be in black and larger. I am waiting for a cataract operation at the moment, as many others could be also, maybe also other eye problems which is made difficult when grey and small script is used.
Excellent
4.8 out of 5
16510 Reviews on
