Working with Others

The course will explore team models and team leadership and look at achieving win-win situations. Applying the right skills in the right situations helps build, develop and maintain excellent collaborative working relationships.

Case studies of successful teams are provided as examples. What is the definition of a successful team – what does it look like?

The module describes five types of team and provides the key characteristics of each one followed by Tuckman’s four stage model of team development.

Key roles within a team are explored and team management methods include: using emotional intelligence and six leadership styles. Other methods include Myers-Briggs Type Indicators, personality types etc. Finally a case study illustrates the use of emotional intelligence.

Learning Objectives

On completion of this course, learners will:

• Understand team building and dynamics
• Understand Emotional Intelligence (EQ) as part of customer and stakeholder management.

Accreditation

The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

Certification

On successful completion of this course, you will be awarded a Virtual College certificate which you will be able to download and print immediately on completion.

Duration

This course will take approximately 30 minutes to complete, depending on learning speed.

Target Audience

This course is aimed at business leaders and professionals.

Entry Requirements

There are no specific entry requirements for this course.