The Principles of Effective Income Management
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Suitable for anyone working in the social housing sector this CPD approved Principles of Effective Income Management course includes an instant digital certificate on completion. The training explains the importance of income management, challenges to effective income management and how to deal with former tenant arrears.
Course Level: Introductory Course
Accreditation: CPD Certified
Certificate: Self printed
Description
The Principles of Effective Income Management course will look at rent arrears and the importance of prevention and control. It also addresses the challenges facing social housing providers in ensuring that rent can be paid and tenancies sustained.
On completion of this course you will have knowledge of the subjects outlined in the lesson plan below, in relation to income management for a social housing provider. Because the e-learning course is hosted on our platform you can re-visit the training at any point, even after it has been completed.
Lesson Plan
Areas covered include:
- The importance of effective income management
- Regulation
- Challenges to effective income management
- Welfare reform
- Creating a culture of paying
- Preventing arrears
- Maximising customer incomes and employability, including
- Benefit take up
- Debt advice
- Credit unions
- Dealing with arrears and case management
- The rent arrears protocol and enforcement
- And finally, dealing with former tenant arrears
Accreditation
The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.
Certification
On completion of this course you will be able to download a Virtual College certificate.
Duration
Approximately 1 - 2 hours.
The length of time taken depends entirely on how quickly you can study and absorb the material. You can proceed as quickly or slowly as you like.
Target Audience
This course is targeted primarily at individuals working within the social housing sector.
Entry Requirements
There are no specific entry requirements.
What you'll learn
- The importance of effective income management
- Challenges to effective income management
- Dealing with former tenant arrears
Suitable for
- Individuals working within the social housing sector
Certification
Upon completion of any of our courses, learners will be able to download a digital certificate from Virtual College which will include the accrediting bodies logo where applicable, the learner's name, the title of the course and the date of completion.
If you have purchased the posted certificate option, available on selected courses, a high quality, seal embossed, certificate will be sent out the following working week after completion.
Self-Printed Certificate Option
Upon completion of the course, a digital certificate will be available to download instantly.
Recommended renewal: Every year
Recent Reviews
19th July 2025
Super easy to use and a comprehensive…
Super easy to use and a comprehensive training schedule - thank you very much!
19th July 2025
Great
Easy to navigate
18th July 2025
Level 2 health & Safety within the catering world. With using virtual college
With using virtual college, it was quick and easy to pay and access my chosen course. I had a choice of using different methods on what type of device that I could use which was great for me. The course was very informative and I learnt a lot and the assessment at the end was good & you have a certificate that you can download straight away. Very highly recommend.
18th July 2025
Easy to access the Training
The process of purchasing the training (in this case combined offer of Allergy Awareness and Level 2 Food Safety and Hygiene) was easy as was the ability to access and complete the training. The online training system works well. The Food Allergy course was comprehensive and well structured my only criticism is that the Level 2 Food Safety and Hygiene is not as well structured with the same material repeated may times in different places so the course could be made much shorter.
18th July 2025
Very good everything completed…
Very good everything completed professionally
18th July 2025
Found the training easy to access and…
Found the training easy to access and navigate through different sections
17th July 2025
Very easy to follow well constructed…
Very easy to follow well constructed course
17th July 2025
The system was easy to use and things…
The system was easy to use and things were clear throughout
17th July 2025
easy to complete
easy to complete very informative
17th July 2025
Very informative
Very informative. Well navigated and explained in ways I could understand with out jargon that can often get in the way.
Excellent
4.7 out of 5
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