The Principles of Effective Income Management
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Suitable for anyone working in the social housing sector this CPD approved Principles of Effective Income Management course includes an instant digital certificate on completion. The training explains the importance of income management, challenges to effective income management and how to deal with former tenant arrears.
Course Level: Introductory Course
Duration: 1-2 Hours
Accreditation: CPD Certified
Certificate: Self printed
Description
The Principles of Effective Income Management course will look at rent arrears and the importance of prevention and control. It also addresses the challenges facing social housing providers in ensuring that rent can be paid and tenancies sustained.
On completion of this course you will have knowledge of the subjects outlined in the lesson plan below, in relation to income management for a social housing provider. Because the e-learning course is hosted on our platform you can re-visit the training at any point, even after it has been completed.
Lesson Plan
Areas covered include:
- The importance of effective income management
- Regulation
- Challenges to effective income management
- Welfare reform
- Creating a culture of paying
- Preventing arrears
- Maximising customer incomes and employability, including
- Benefit take up
- Debt advice
- Credit unions
- Dealing with arrears and case management
- The rent arrears protocol and enforcement
- And finally, dealing with former tenant arrears
Accreditation
The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.
Certification
On completion of this course you will be able to download a Virtual College certificate.
Duration
Approximately 1 - 2 hours.
The length of time taken depends entirely on how quickly you can study and absorb the material. You can proceed as quickly or slowly as you like.
Target Audience
This course is targeted primarily at individuals working within the social housing sector.
Entry Requirements
There are no specific entry requirements.
What you'll learn
- The importance of effective income management
- Challenges to effective income management
- Dealing with former tenant arrears
Suitable for
- Individuals working within the social housing sector
Certification
Upon completion of any of our courses, learners will be able to download a digital certificate from Virtual College which will include the accrediting bodies logo where applicable, the learner's name, the title of the course and the date of completion.
If you have purchased the posted certificate option, available on selected courses, a high quality, seal embossed, certificate will be sent out the following working week after completion.
Self-Printed Certificate Option
Upon completion of the course, a digital certificate will be available to download instantly.
Recommended renewal: Every year
Recent Reviews
4th December 2025
Don't rush
Ease of layout, also can revert back should you be unsure of content of lesson and there is the ability to make notes on the system although I still use paper and pen.88
3rd December 2025
My overall experience was great.
My experience was great due to the flow and ease of the course. It was interactive and I found it to be enjoyable.
3rd December 2025
Fast refund
I mistakenly bought a course and the refund process was so easy and fast As soon as I got the information across bro them
2nd December 2025
Easy and nice to use
I used the website to complete my Level 2 food hygiene course. It was easy and nice to use.
1st December 2025
Easy to access course
Easy to access course Value for money Swift response when we needed help
30th November 2025
This is my second time training in…
This is my second time training in virtual college. Very enjoyable and informative!
29th November 2025
The virtual collage was great to learn with made easy to understand
The course was made easy to understand
29th November 2025
understanding! great time limit
understanding. no time limit!
28th November 2025
Excellent experience, very easy and enjoyable
Fantastic experience very easy and understandable full of knowledge and stuff. I never knew making me want to go further thank you whoever designed this course.
27th November 2025
Easy to access
Easy to access
Excellent
4.8 out of 5
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