The Principles of Effective Income Management
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Suitable for anyone working in the social housing sector this CPD approved Principles of Effective Income Management course includes an instant digital certificate on completion. The training explains the importance of income management, challenges to effective income management and how to deal with former tenant arrears.
Course Level: Introductory Course
Duration: 1-2 Hours
Accreditation: CPD Certified
Certificate: Self-Printed Certificate
Description
The Principles of Effective Income Management course will look at rent arrears and the importance of prevention and control. It also addresses the challenges facing social housing providers in ensuring that rent can be paid and tenancies sustained.
On completion of this course you will have knowledge of the subjects outlined in the lesson plan below, in relation to income management for a social housing provider. Because the e-learning course is hosted on our platform you can re-visit the training at any point, even after it has been completed.
Lesson Plan
Areas covered include:
- The importance of effective income management
- Regulation
- Challenges to effective income management
- Welfare reform
- Creating a culture of paying
- Preventing arrears
- Maximising customer incomes and employability, including
- Benefit take up
- Debt advice
- Credit unions
- Dealing with arrears and case management
- The rent arrears protocol and enforcement
- And finally, dealing with former tenant arrears
Accreditation
The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.
Certification
On completion of this course you will be able to download a Virtual College certificate.
Duration
Approximately 1 - 2 hours.
The length of time taken depends entirely on how quickly you can study and absorb the material. You can proceed as quickly or slowly as you like.
Target Audience
This course is targeted primarily at individuals working within the social housing sector.
Entry Requirements
There are no specific entry requirements.
What you'll learn
- The importance of effective income management
- Challenges to effective income management
- Dealing with former tenant arrears
Suitable for
- Individuals working within the social housing sector
Certification
Upon completion of any of our courses, learners will be able to download a digital certificate from Virtual College which will include the accrediting bodies logo where applicable, the learner's name, the title of the course and the date of completion.
If you have purchased the posted certificate option, available on selected courses, a high quality, seal embossed, certificate will be sent out by Royal Mail delivery.
Self-Printed Certificate Option
Upon completion of the course, a digital certificate will be available to download instantly.
Recommended renewal: Every year
Frequently Asked Questions
After you have completed your purchase, you will be able to access your training straight away!
When buying one of our courses, you will need to enter a valid email address which will be used to create your account with our Learning Management System – Enable – where you will take the training. We will also send your purchase receipt to this email address, and any additional courses purchased in future using the same email address will be added to your system account.
Once you have completed your purchase, you will be able to send the course(s) to other people using your system account with Enable by entering the learner’s email address so that they may access the training and set up their own system account with our Learning Management System.
Recent Reviews
22nd September 2026
Easy to use website
Easy to use website, good range of courses.
22nd September 2026
Courses are well done
Courses are well done! Interactive and certificates are accredited and recognised by more than one body.
22nd September 2026
want to learn ,want Virtual Collage
clear helpful videos and well explained questions
21st September 2026
Safeguarding Level 2
Good course and great resource for similar learning topics.
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Easy learning
Easy learning, and helpful.
21st September 2026
Easy to follow.
Easy to follow. Easy to book for myself and multiple users. Excellent value for money
19th September 2026
Very accessible materials
Very accessible materials. Good layouts. High quality presentation of information with test points along the way.
19th September 2026
Well organised
Well organised
19th September 2026
Very clear information.
Very clear information. Well paced Helpful visuals Varied format helpful
18th September 2026
After a slow start it became clear what…
After a slow start it became clear what was required.
Excellent
4.8 out of 5
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