The Principles of Effective Income Management
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Suitable for anyone working in the social housing sector this CPD approved Principles of Effective Income Management course includes an instant digital certificate on completion. The training explains the importance of income management, challenges to effective income management and how to deal with former tenant arrears.
Course Level: Introductory Course
Duration: 1-2 Hours
Accreditation: CPD Certified
Certificate: Self-Printed Certificate
Description
The Principles of Effective Income Management course will look at rent arrears and the importance of prevention and control. It also addresses the challenges facing social housing providers in ensuring that rent can be paid and tenancies sustained.
On completion of this course you will have knowledge of the subjects outlined in the lesson plan below, in relation to income management for a social housing provider. Because the e-learning course is hosted on our platform you can re-visit the training at any point, even after it has been completed.
Lesson Plan
Areas covered include:
- The importance of effective income management
- Regulation
- Challenges to effective income management
- Welfare reform
- Creating a culture of paying
- Preventing arrears
- Maximising customer incomes and employability, including
- Benefit take up
- Debt advice
- Credit unions
- Dealing with arrears and case management
- The rent arrears protocol and enforcement
- And finally, dealing with former tenant arrears
Accreditation
The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.
Certification
On completion of this course you will be able to download a Virtual College certificate.
Duration
Approximately 1 - 2 hours.
The length of time taken depends entirely on how quickly you can study and absorb the material. You can proceed as quickly or slowly as you like.
Target Audience
This course is targeted primarily at individuals working within the social housing sector.
Entry Requirements
There are no specific entry requirements.
What you'll learn
- The importance of effective income management
- Challenges to effective income management
- Dealing with former tenant arrears
Suitable for
- Individuals working within the social housing sector
Certification
Upon completion of any of our courses, learners will be able to download a digital certificate from Virtual College which will include the accrediting bodies logo where applicable, the learner's name, the title of the course and the date of completion.
If you have purchased the posted certificate option, available on selected courses, a high quality, seal embossed, certificate will be sent out by Royal Mail delivery.
Self-Printed Certificate Option
Upon completion of the course, a digital certificate will be available to download instantly.
Recommended renewal: Every year
Frequently Asked Questions
After you have completed your purchase, you will be able to access your training straight away!
When buying one of our courses, you will need to enter a valid email address which will be used to create your account with our Learning Management System – Enable – where you will take the training. We will also send your purchase receipt to this email address, and any additional courses purchased in future using the same email address will be added to your system account.
Once you have completed your purchase, you will be able to send the course(s) to other people using your system account with Enable by entering the learner’s email address so that they may access the training and set up their own system account with our Learning Management System.
Recent Reviews
4th November 2026
So far so good
So far so good. Reasonable cost and introductions look easy to follow
4th November 2026
Level 2 Food Safety and Hygiene …
User friendly learning by progressing forward or to recheck that subject matter fully before moving on. The ability to stop and start course learning an asset, then pick up where you have left off. Able to make notes. Clear following logic up to date learning all at a low cost that makes it manageable.
3rd November 2026
Overall really good.
Overall really good, clear with instructions and information. Made it interesting as well. Thank you.
3rd November 2026
Good quality online courses
The course was easy to purchase. The website runs smoothly and the content contained in the qualification was easy to access and understand.
2nd November 2026
Easy to read , compleat.
It was easy to understand and very informative...the price is ok.
2nd November 2026
Excellent service
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2nd November 2026
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Nice easy and vet understandable…
Nice easy and vet understandable learning
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Straight forwars.booking and a good…
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Excellent
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